Dyced Support

Dyced uses Sign in with Apple only — there is no separate password to create or remember. Signing in is what lets your trips sync across your devices and lets you share trips with other people.

If sign-in fails, check that you're signed into iCloud on the device (iOS Settings → [your name]) and that you have a network connection, then try again.

Open the trip, go to the Members tab, and tap Invite to share a link. The recipient opens the link in Dyced and signs in to join. If they need to install Dyced first, they should return to the original invitation and open it again after installing. The same tab has Add Friends for people you've travelled with before and Add Guest for someone who isn't on Dyced at all.

Invite links are open by design — treat one like a key to the trip and share it only with people you want in it.

To leave a trip someone else created, open the trip, tap the ⋯ button at the top right, and choose Leave Trip. If you created the trip, you delete it instead — ⋯ → Trip Settings → Delete Trip. To remove someone else, open the trip's Members tab and remove them from their row.

Balances that involved that person stay recorded in the trip's history so past settlements still add up. If the trip has a shared album, see the album question below — album access is separate from trip membership.

A trip's shared photo album lives in Apple iCloud, in the personal iCloud account of the member who hosts it — not on our servers. It counts against that member's iCloud storage.

You can see and change the host in Trip Memories → Settings → Album, and the host can move the album to another member or delete it for everyone. Access after removal depends on the album's sharing mode. For a protected private album, removing a trip member retires their access grant, and the host's app removes their Apple sharing access when it can reconnect and complete cleanup. This can take time while the host is offline. For an older shared album, the person may remain in Apple's share until the host removes them or deletes the album. Leaving a trip yourself also leaves its shared album. Removing access cannot retract files someone already saved.

Shared albums need iCloud, so first confirm the device is signed into iCloud with iCloud Drive on, and that the album host still has free iCloud storage. Large videos are held until the device is on Wi‑Fi.

If one device is stuck while others are fine, open Trip Memories → Settings and use Reset on the album — it clears only that device's cached copy and re-joins the shared album. Everyone's photos are untouched.

Free tools. Manual expenses and splits, balances and settlement, manual plans, basic receipt recognition, deterministic Voice Split, shared trip albums, the base Trip Story, in-app Wrapped previews and individual scene exports do not require Pro. Album access still depends on trip membership and the album's sharing state.

Dyced Pro. Pro adds trip questions in Ask, voice and plain-text Quick Add, AI booking import from email, photos and PDFs, AI enrichment for Trip Story and recap captions, plain-English payment explanations and cloud receipt refinement. It also includes live flight lookups, custom trip-cover display, memories on the map, and the full Wrapped video with music and Save Video. Flight details already fetched for a shared trip remain visible to its members. Basic receipt tools and deterministic email-alert drafts are separate from these AI enhancements. Current pricing for your region is shown on the upgrade screen in the app.

Cloud AI usage. Optional cloud AI shares one usage allowance across these AI features. Larger documents, longer conversations and more complex requests can use more of it. Heavy use can temporarily pause cloud requests; allowance becomes available as earlier usage ages out, and the app shows a retry time when available. Monthly and yearly Pro include the same cloud allowance. On-device AI is unmetered when available. Your other Pro features stay included while cloud requests are paused.

To manage or cancel, open Dyced → Settings → Dyced Pro → Pro, which opens Apple's subscription sheet. You can also go to iOS Settings → [your name] → Subscriptions. Cancelling stops the next renewal; Pro stays active until the end of the period you've paid for.

In versions that offer this purchase, one credit unlocks the full Wrapped for your Dyced account and one eligible completed trip, including music choices and repeat video saves. The US price is $0.99; Apple shows your local price before you confirm. It is a one-time purchase, with no subscription or automatic renewal. Pro already includes full Wrapped and does not use a credit.

The unlock does not include cloud AI, new AI Story writing, AI captions or other Pro tools, and does not give other travelers access. Unused credits have no scheduled expiry. Once used, a credit stays assigned to that account and trip; it cannot be moved to another traveler or trip. Trip membership, Memories permissions and source availability still apply.

A connection is needed to check a one-trip purchase when starting an export and before saving or sharing it. If the check is unavailable, your recorded credit or unlock is kept so you can try again. Files already saved to your photo library remain there.

If a purchase is pending or missing, use Check Purchases in Wrapped before buying again, using the original Dyced and Apple accounts. This checks existing purchases without starting another purchase. An interrupted purchase may be recovered as an unused credit instead of being assigned to whichever trip is open. An unavailable or empty history check does not prove that there was no charge.

A refunded or revoked purchase cannot authorize new exports, and an unlock funded by it may stop allowing new exports. Independent Pro access and files already saved are unaffected. Deleting a trip does not automatically return an assigned credit. Deleting your Dyced account removes access to its unused credits and trip unlocks; transfer or recovery is not guaranteed. Contact dyced.trips@gmail.com before deleting an account with unused credits if you need help. Account deletion does not cancel an Apple subscription or refund a purchase.

The existing free-year offer is for eligible new subscribers to Dyced Pro Yearly. Apple checks eligibility when you redeem it. The offer includes Pro for the first year, with the same shared cloud AI allowance; it is not lifetime access or a separate Pro subscription for everyone in your trip.

Review Apple's confirmation for the offer period, renewal date and price. Unless you cancel, the yearly subscription renews at the price Apple shows after the free year. To stop a future renewal, manage or cancel the subscription in iOS Settings → [your name] → Subscriptions. An unused offer code is not proof that a subscription has started.

In versions that support request recovery, Dyced recognizes retries of the same request, account and content for up to 48 hours. During that window it first checks the original attempt. A completed result is available for recovery for 15 minutes after completion.

If the result cannot be recovered during that retry window, the app asks before starting a new request: the previous attempt may already have completed, and a new request can use more of your cloud allowance. Cancelling keeps the original attempt unchanged for the remaining retry window. After 48 hours, a later action can start a new request.

A temporary cloud service problem does not remove your subscription. If a request remains stuck, email dyced.trips@gmail.com with the feature and approximate time. Please leave private booking documents and financial details out of your initial message.

Make sure the device is signed into the same Apple Account that made the purchase, then open the upgrade screen and tap Restore Purchase. This also recovers Pro on a new device or after a reinstall.

For online Pro tools, also use the Dyced account originally linked to the subscription. Versions with account-linked Pro access check that link after purchase and Restore. Restore does not move a subscription away from another active Dyced account. Recovery after deleting the original account may require additional checks. If you see an account-link message, contact dyced.trips@gmail.com with the approximate purchase date; please do not buy the same subscription again to fix the message.

If support grants complimentary access, versions with account-linked Pro access show it separately from an Apple subscription. It does not create an Apple charge. The app checks that access while signed in and online. Complimentary access does not cancel or change an existing Apple subscription. If it is set to renew, manage or cancel it through Apple to stop future charges.

Dyced reviews serious technical problems and exceptional circumstances individually. For a one-time Wrapped purchase, open Help & Support → Wrapped purchase help in versions that offer it, or email dyced.trips@gmail.com. Dyced does not offer routine change-of-mind refunds.

Apple handles App Store refunds and decides eligibility. You can request one directly at reportaproblem.apple.com using the Apple Account that made the purchase; you do not need to wait for Dyced's review. A support inquiry is not a refund approval or a cancellation. This policy does not limit your rights under Apple's terms or applicable consumer law.

Dyced converts foreign-currency expenses using published reference rates fetched by your device, not a bank or card rate, so a converted amount can differ slightly from what your card issuer charges. You can see when rates were last refreshed in Settings → About → Exchange Rates.

Receipt and booking suggestions are drafts: review the extracted details, correct anything that is wrong, then confirm before saving an expense or itinerary plan. Editing an already-saved expense gives you the same fields, including line items.

Other AI outputs work differently: Ask answers and generated Trip Stories are saved to your private history, and recap captions can be cached for reuse. They do not create or change expense or booking records. Check AI wording against your records and original documents.

If a particular receipt reads badly every time, send it to us (with anything sensitive blacked out) and we'll use it to improve the parser.

Check iOS Settings → Notifications → Dyced and confirm Allow Notifications is on, then check the notification toggles inside Dyced under Settings → Notifications. Focus modes and Low Power Mode can also delay delivery.

Delete: open Dyced → Settings → Danger Zone → Delete Account and confirm with Apple. This is permanent and removes your account and associated data on the timeline in our Privacy Policy. Note that content you added to an album hosted in someone else's iCloud isn't removed by deleting your Dyced account.

Export: email us and we'll put your data together for you.

Photos and videos you add to a shared album are shared with the other members of that trip exactly as your camera recorded them, including the capture location — the same as AirDropping a photo to someone. Dyced also stores that location alongside the photo so it can place your memories on the trip's itinerary map and in the trip recap. It is never shown in the album grid itself.

Albums are intended for the people sharing the trip. Access after someone leaves or is removed depends on the album's sharing mode and Apple's share state, as explained above; it may not end immediately. Files already saved cannot be recalled. If a photo's location is something you'd rather not share, do not add that photo to the shared album.

Connecting a mailbox is entirely optional. Your device connects to your mail provider directly over IMAP using an app-specific password stored in your device Keychain, reads only what it needs to find expense and booking confirmations, and turns them into drafts for you to review. We never receive your mail credential and don't use your email for anything else. Full detail is in the Privacy Policy.